our mission

Our mission is to empower clients with roaming insights that matter.  This means we will answer the difficult questions surrounding mobile roaming and bring clarity to the sector. Through this approach, we will enable our clients to make optimal business decisions.






Kaleido is proud to be GSMA and MEF members, a testament to our mission to be entrenched in the industry. Our focus on industry engagement enables our leading insights while ensuring informed decision-making for operators, vendors and service providers.

meet the TEAM
Nitin Bhas
Chief of Strategy & Insights

Nitin is Chief of Strategy & Insights and the lead analyst for Roaming & Wholesale Strategies at Kaleido Intelligence. He brings over 10 years of experience working with operators and vendors in the mobile and digital technology industries. Nitin specialises in research, strategy development and the production of cutting-edge market intelligence reports, forecasts and consulting services.

Nitin has much experience of conducting ad-hoc research and consultancy projects for leading roaming vendors and telco service providers. He is a regular speaker at industry conferences and is frequently interviewed by the media including the BBC, CNBC and Reuters.

Steffen Sorrell
Chief of Research

Steffen is Chief of Research at Kaleido Intelligence. He is an experienced data analyst and has authored numerous articles and reports covering IoT and mobile technology strategies. He is the lead analyst for IoT Roaming and Managed Connectivity Services at Kaleido Intelligence.

Steffen has vast experience of market sizing and forecasts, alongside leading bespoke consulting services for global technology brands. Steffen is a regular keynote speaker and panellist at technology industry events.

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Jon King
Chief Commercial Officer

Jon is responsible for all the commercial operations at Kaleido Intelligence, alongside spearheading the company’s sales and marketing activities. 

Jon has worked with a diverse client base, helping them utilise the power of both syndicated and custom research solutions, including global brands such as  Bell Canada, Deutsche Telekom, Gemalto, Infobip, Orange, O2, Sony Mobile, Syniverse, Three and Vodafone, alongside small- and medium-sized companies. He is a people person, who thrives on helping clients realise the power of market intelligence.

Rebecca Clement
Digital Marketing Manager

In her role as Digital Marketing Manager at Kaliedo, Rebecca is responsible for leading the company’s marketing activities, including content creation, analysis, and website management.

With marketing experience across various sectors including financial services and healthcare, she brings a wealth of knowledge to the team.

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Dawnn Dinsey
Market Research Analyst

Dawnn is a skilled data analyst with 8 years of specialist sector experience. Her analytical mindset and strong efficiency skills allow for creative solutions to problems. Dawnn has a specific interest in Data Science and constantly aims to further her knowledge and data skills in the field of analytics.

At Kaleido, Dawnn conducts various research studies and forecasts covering retail and wholesale roaming markets, international travel and next-generation roaming services.

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Gilbert Relou
Head of Consultancy

Gilbert brings over 20 years of experience working for operators and vendors in the telecommunications sector, giving an immense understanding of the global roaming and interconnect market. Boasting long and successful roles at KPN and iBASIS, Gilbert now spearheads Kaleido’s Consulting services, using real-world expertise combined with Kaleido’s underlying research.

Windsor Holden
Windsor Holden
Principal Research Consultant

Windsor is Principal Research Consultant at Kaleido. He has over 20 years of industry experience, delivering consulting projects in the telecoms sector, including bespoke forecasting, due diligence, strategic planning and go-to-market reports. He is responsible for Kaleido’s ongoing research and bringing his expertise to custom research projects.

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James Moar
Principal Analyst

James brings over a decade of experience directly working in the research sector with Nielsen and Juniper Research. His attention to detail and analytical skills bring new levels of insight to clients. With a particular interest in new technologies, James leads many of Kaleido’s research studies in its connectivity research portfolio.

Tina Killock
Senior Marketing Executive

Tina brings over 30 years of experience in administrative and marketing roles to Kaleido, including over 10 years in the research sector. In her role as Senior Marketing Executive, Tina is responsible for communications about Kaleido’s industry survey and engagement programmes, alongside proofing Kaleido’s report portfolio.

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Michael Everard
Senior Research Consultant

Michael is a highly experienced research expert, bringing over 20 years of research experience from both analyst houses and end clients. His experience includes Euromonitor, Save the Children, Carat Global and Dentsu Aegis Network, amongst others. Michael brings his vast expertise and ability to transform research into quality insights to the Kaleido team.

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Shrey Bhandari
Senior Research Consultant

Shrey brings over a decade of research experience in the telecommunications, energy and financial services. He has worked with leading brands, including companies affiliated with Standard & Poor’s and Moody’s. At Kaleido, Shrey leads research studies into a mixture of areas across the company’s roaming portfolio.

Kaleido uses the best research techniques and practices to ensure robust and trustworthy insights for clients. At least one member of our Leadership Team is involved in all research projects, and we network across the industry to get inputs from stakeholders large and small. To date, we have over 1,000 firms contributing to our research pieces annually.
Marketing Director

We were deeply impressed by Kaleido’s ability to deliver comprehensive analysis. The team were flexible in accommodating our requests and quick to respond to all questions; we can always rely on their partnership.

Market Intelligence Manager

“Kaleido delivered highly useable market data to help our strategic goals. We look forward to their continued input in this area.”

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